A modern AI chatbot is not a decision tree that stalls on the third question. It is a conversational assistant trained on your own knowledge: your FAQ, documentation and product information (RAG). That is why it grasps the context behind a question, answers with sources cited and can carry out tasks, from booking an appointment to qualifying a lead. That is the difference with a dumb script.
Every practice has its own recurring questions. We train the chatbot on yours.
Repeat questions about delivery times, returns and rates eat up your team. A chatbot answers them consistently, and brings in a human the moment that is needed.
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Law, accountancy and finance: specific questions about procedures and paperwork. The chatbot answers with sources cited, your team keeps the complex cases.
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Shops and brands: visitors who would otherwise drop off get qualified, get an answer straight away and book a slot in your calendar themselves.
More →Not a gadget in the corner of your screen, but an assistant that helps your customers and takes work off your team.
Not a dumb script that stalls on the third question. We train the chatbot on your FAQ, documentation and product information, so it understands context and answers from your own knowledge base, with sources cited.
RAG · your own knowledge baseYour customers are already on WhatsApp, so that is where your chatbot belongs too. One trained bot that talks along on your website and in WhatsApp, in the look and tone of voice that fits your brand.
Website · WhatsApp
We work in line with GDPR and pick the right language model for each use case. For sectors bound by professional confidentiality the model runs locally, so your data never leaves the building.
GDPR · local where neededTogether we decide what the chatbot needs to do and what you want to achieve with it.
We train the AI on your company information, FAQ and documentation for accurate answers.
We build and style the chatbot in your brand identity and put it live on your site and WhatsApp.
We test against real conversations and keep optimising, so the bot handles more and more on its own.
In 2 minutes you know where AI pays for itself in your organisation.
That is why we train it on your knowledge, and bring in a human the moment that works better.
Nova puts it like this:
“As an AI I know when to hand you over to a human. That is not a weakness, that is service.”
AI customer service can handle up to 70% of customer questions automatically. See how chatbots, AI agents and smart routing transform your customer service without losing the human touch.
See how smaller businesses use AI chatbots for customer service around the clock, lead generation and cost savings. With concrete tips and examples.
Chatbots and AI agents get mixed up all the time, but the differences are crucial. Find out which solution fits your business goals, your budget and your technical setup.
From our work: VRY van Fintessa
Click a question for the answer.
Free and with no strings attached, you get a concrete picture of what it delivers straight away.
